Complaints

If something has gone wrong, tell us. Every complaint gets a reference number and a written answer.

How to complain

1. Send it to us. Use the form below. Include the round number, the time, and the M-Pesa code if it is about money. The more detail you give, the faster we can check.
2. Keep your reference. You get a reference number straight away. Quote it whenever you contact us about the same issue.
3. We reply. We aim to reply within 2 working days and to resolve complaints within 14 days. If we need longer, we will tell you why. Signed-in players can follow the status and our reply on this page.
4. Still not resolved? If you are not happy with our final answer, or we have not answered within 14 days, you can take your complaint to the Gambling Regulatory Authority of Kenya. Give them your reference number and a copy of our reply. Complaints about personal data can also go to the Office of the Data Protection Commissioner.

Contact us

• OnlineComplaints and support form (answered in writing, with a reference number)
• OfficeGreatech Technologies Limited, Chelezo Apartments, 15C, Nairobi

Send a complaint or question

Need help with gambling?

If gambling is no longer fun, stop. You can take a break straight away from Account → Take a break in the game, or ask us to self-exclude you for longer using the form above.